Return and Refund Policy

At SIRCHILDS, all orders are prepared with care  and ship in a timely fashion. Orders are shipped Monday through  Friday. Please allow 24-48 hours for processing.  Orders take approximately 5-7 working days to receive once shipped. Orders are not shipped on the weekend. Keep that in mind if you place an order between Friday  through Sunday. Your orders will be shipped that following Monday-Wednesday.

All our Deliveries are handled by USPS, UPS, & DHL. SIRCHILDS is not responsible for any missing/stolen packages once they’ve been delivered. 

Your First Return is Free!

SIRCHILDS has a 14-day return policy. All customers will have 7 days after receiving your item to request a return. Items returned after the 7 day period will not be approved and will be returned to sender. Please be mindful of your delivery date to ensure that any potential return falls within the approved 14-day window. 

To be granted a return, your item must be in the same condition that it was in when you received it, unworn or unused, with tags still attached.

To request a refund or store credit, contact the brand at support@sirchilds.co. If your return is accepted, we will send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted and returned to sender. 

If this is not your first return with the brand, the shipping cost will not be covered.

DAMAGED ITEMS or ISSUES

Please inspect your order once received and contact us immediately if your item is defective, you received the wrong item, or if there is missing items so we can evaluate the problem and fix it ASAP!

NON-RETURNABLE ITEMS

Items that was purchased during a promotional sale cannot be returned,refunded, or exchanged. 

Hats are FINAL SALE

EXCHANGES

Items can only be exchanged for another size. You will have to return the item, and once it has been approved we will issue you a store credit to make a new purchase for the new size needed.

We do not hold items for customers. Due to limited stock, to make sure the new size you need does not go out of stock, we recommend ordering the size you need before returning the exchanged item. Then once we receive your exchanged item and its approved, we will issue you a refund.

REFUNDS

Once we receive and inspect your return, we will notify you if your return was approved or not. If your return is approved, you will be refunded back to your original payment method. Please keep it mind depending on your bank or credit card company, it may take some time to appear. Orders received after the 14-day return policy will not be granted a refund.